Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you create an account, play games, or otherwise interact with VibroBet Casino. We take your privacy seriously and aim to be clear about what data we hold, why we hold it, how long we keep it and the choices available to you.

Types of data we collect

Personal data

Personal data includes information you provide when registering or contacting us, such as your name, email address, date of birth, postal address, and verified ID documents sent for account checks. We also process payment details needed to make or receive payments, and any correspondence you send to our support team.

Technical data

Technical data is gathered automatically when you use our services. This includes IP address, device and browser details, operating system, pages viewed, search terms, session times and basic activity logs. We use this data to deliver the website and to help detect and prevent unauthorised access.

Transactional data

Transactional data covers deposits, withdrawals, bets and wins, game history, bonus usage and loyalty activity. We retain records of financial transactions and account changes to maintain an accurate account history and to meet our internal security and compliance checks.

How we use information

We use your information to operate your account, process payments, verify identity, prevent fraud, and to provide customer support. We may also use aggregated or anonymised data for analytics, service improvements and to personalise the site interface. We do not use personal data for purposes incompatible with the reasons it was collected without your consent.

Data protection and security

We protect personal information using a combination of technical and organisational measures, including secure servers, encryption of data in transit, access controls and ongoing monitoring. Access to personal data is restricted to authorised staff and third-party providers who need it to perform their services. We review our security measures regularly.

Cookies and tracking technologies

We use cookies and similar tracking technologies to remember your preferences, enable account functionality, measure site performance and show relevant content. You can manage cookie settings in your browser or via the cookie banner. Some site features may not work correctly if cookies are disabled.

Your rights

You have the right to request information about personal data we hold about you, to ask for corrections, and to object to certain processing where applicable. You may also request restrictions on processing or raise concerns about how we handle your data. We will respond to requests in line with applicable data protection principles.

Access, correction and deletion of data

To access, correct or request deletion of your personal data, contact our support team via the account area or using [email protected]. We will verify your identity before making account changes. In some cases we may need to retain limited records for legal or security reasons.

Information sharing and third parties

We share data with payment processors, identity verification services, analytics providers and other service partners who act on our behalf. We may also disclose information to prevent fraud or comply with legal obligations. We require third parties to protect personal data and only process it as instructed.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. When we make material changes we will notify account holders through the site or by email. The most recent version will always be available on our website.