Need help? Our support team is ready to assist with questions, account-related issues, verification, technical concerns or general feedback. Contact us by live chat, email or phone and we will guide you through deposits, withdrawals, KYC checks and responsible gambling tools. Response targets vary by channel, with live chat typically immediate and email replies within 24 hours. For urgent payment queries use the payments contact in the table below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email and KYC support; response usually within a few hours) |
| General enquiries | [email protected] (billing, payments and account enquiries; email response within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships, marketing and commission queries) |
| Phone | +44 20 7946 1523 (UK support line, call hours Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT) |
Email Support
Email is our preferred contact method for detailed requests, account issues, or cases requiring documents or explanations. Please send messages to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Including your account ID, relevant screenshots and a preferred callback time helps us investigate and resolve your query more efficiently.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, and live chat replies in minutes during peak hours. More complex cases, such as KYC checks or payment investigations, may take longer depending on complexity and third-party response times. We'll keep you updated and escalate urgent issues where necessary.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to improve the site. We review every message and use your input to refine features, promotions, and support. Send your thoughts via the feedback form or contact our team and we’ll consider them for future updates. Your input helps make the casino easier to use and more enjoyable.